The Robinson family was going through a very difficult time.  The future was extremely unclear and the stress was becoming unbearable.  One of Interaction’s Support Coordinators – Ashlea – was assigned to Nicolas during this particularly difficult time.

Ashlea’s professionalism and experience in the role lifted some of the stress – particularly from ‘Mum’s’ shoulders.  This enabled her to take a breath and look after the overall family needs a little better.  In the words of Nicolas’ Mum Dianne: “Ashlea was very helpful, non-judgmental and had a supportive can-do attitude which was exactly what we needed at the time. I had been looking for accommodation for Nicolas for a few years with no success.  With Ashlea coming on board with her perspective and contacts, we had a house within a few weeks of beginning the search.”

According to Dianne the hardest thing has been the wait for funding through NDIS. “The idea of Nick moving out has been a little overshadowed by the hoops we’ve needed to jump through to get SIL and SDA approved.  For the most part though, everyone has been very supportive, there has been lots of reassurance from Ashlea about “us” being in control of the transition.  This is really helpful.”

Nicolas has not moved into one of Interaction’s own accommodation facilities.  However, the high level of Support Coordination provided, and the solid relationship Interaction has with the alternative service provider, means that Nicolas and the rest of the Robinson family have complete confidence and peace of mind.  Nicolas has transitioned into a home that compliments everything he needs.

Ashlea helped find a solution and negotiate an outcome that will be beneficial to all of the Robinson family, but particularly enabling Nicolas the independence and lifestyle he wants and deserves.

This story taken from Interaction’s 2018 Annual Report

Find out more about Interaction’s excellent Support Coordination team.

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